Privacy Policy

Last Updated: 26 October 2026

Rangpuram INC respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact and delivery information: Name, mobile number, email address, billing address, delivery address and PIN code.

Order information: Products purchased, order history, order value, payment status, refund details and customer support requests.

Payment information: Transaction references and payment confirmations received from our payment service providers. Payment credentials are generally handled by the relevant payment provider.

Technical information: IP address, browser and device information, website activity and cookie-related information, where applicable.

Communications: Information you provide when contacting us through email, telephone, WhatsApp, social media or other support channels.

We seek to collect information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

Process, confirm, pack and deliver orders.
Send order confirmations, tracking updates and important service messages.
Facilitate prepaid and eligible Cash on Delivery orders.
Process refunds and respond to complaints or return requests.
Prevent fraud and protect website security.
Maintain business, accounting and tax records.
Improve our website, products and customer experience.
Send promotional communications where permitted and, where required, with your consent.
Comply with applicable legal and regulatory obligations.

You may opt out of promotional communications through the available unsubscribe method or by contacting us. Necessary transactional and service communications may still be sent.

3. Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to maintain functionality, remember preferences, understand website usage and measure marketing performance.

You may control cookies through your browser settings or any choices provided on our website. Disabling certain cookies may affect website functionality.

Where consent is required for non-essential cookies or similar technologies, it will be sought as required by applicable law.

We do not sell your personal information to third parties.

We may share relevant information with service providers where reasonably necessary, including:

Courier and logistics partners for delivery.
Payment gateways and financial service providers for payments and refunds.
Website hosting, e-commerce, technical support and security providers.
Customer support, communication and analytics providers, where used.
Professional advisers, auditors or public authorities where legally required or necessary to protect lawful rights.

Information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal and contractual obligations.

5. Payment Security

Online payments may be processed by third-party payment gateways. We may receive transaction confirmations and payment references rather than complete card or banking credentials.

Payment processing is subject to the relevant provider's procedures and policies. Please do not share your payment PIN, CVV or banking password with anyone claiming to represent Rangpuram.

6. Data Retention

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention and legal compliance.

Where information is no longer required, we will take reasonable steps to delete it or make it non-identifiable, subject to applicable retention requirements.

7. Data Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

No website or electronic transmission can be guaranteed to be completely secure. If a personal-data breach occurs, we will take the steps required under applicable law.

8. Your Privacy Rights

Subject to applicable law, you may be able to request access to, correction of or deletion of personal information, withdraw consent where processing is based on consent, or raise a concern about how your information is handled.

To make a request, contact us using the details below. We may need to verify your identity before acting on the request. Certain information may need to be retained where required by law or necessary for legal claims.

Where applicable, you may also have the right to raise a grievance or make a complaint to the relevant authority under Indian law.

9. Children's Privacy

Our website and products are intended for purchase and use by adults. We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the matter.

10. External Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The latest version will be published on this page with the revised date.