Refund, Return & Exchange Policy

Last Updated: 26 October 2026

At Rangpuram INC, we take care in preparing and packing our ritual and aromatic dhoop products. As our products are consumable and intended to be burned during use, we follow the policy below to maintain product quality, hygiene and customer safety.

1. Returns and Exchanges

We generally do not accept voluntary returns or exchanges for products that have been opened, used, partially consumed or burned, or where the customer has changed their mind or dislikes the fragrance.

However, this does not affect your rights under applicable law if a product is defective, damaged in transit, incorrect, missing, materially different from its description or otherwise eligible for a remedy.

2. Damaged, Defective, Incorrect or Missing Products

If you receive a damaged, defective or incorrect product, or an item is missing from your order, please contact us as soon as possible, preferably within 48 hours of delivery.

Please share:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, if available.

An unboxing video may help us investigate, but its absence will not automatically invalidate a claim.

After reviewing the issue, we may arrange a replacement, refund, exchange or another appropriate resolution, depending on the circumstances and applicable law.

3. Refund Eligibility

Refunds may be considered in cases involving defective or damaged products, incorrect or incomplete orders, orders cancelled by Rangpuram after payment, or other circumstances where a refund is required under applicable law.

Approved refunds will generally be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

4. Order Cancellation

To request cancellation, contact us as soon as possible. Cancellation may be possible before an order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible through our standard process. Any rights available under applicable law will remain unaffected.

If Rangpuram cancels a prepaid order, the applicable refund will be processed in accordance with law.

5. Return Shipping

Where a return or collection is approved because of an error attributable to Rangpuram, we will communicate the return procedure and applicable shipping arrangements.

For other returns accepted at our discretion, any applicable return shipping costs will be communicated before the return is arranged.